Students' Experience of Service Quality of Technical Vocational Education and Training (TVET) Programs of Private Higher Educational Institutions (HEIs) in the Philippines

Authors

  • Rene Luis Tadle Department of Philosophy, Faculty of Arts and Letters, University of Santo Tomas
  • Les Paul Valdez University of Santo Tomas
  • Ronald Fernandez University of Santo Tomas
  • Chin Uy University of Santo Tomas
  • Belinda de Castro University of Santo Tomas

Keywords:

TVET, Higher education, service quality, skills development, school facilities

Abstract

This study aimed to describe students' experience of service quality (training quality and delivery, student support, training facilities and student services) while enrolled in various private HEI-TVET programs. Further, it sought to determine if there were differences in the perception of students of the same service quality across work experience, certification, high school curriculum, and availability of scholarship.  Following review of TVET literature a multi-aspect questionnaire was developed. Students (n=234) enrolled in various technical vocational courses in private HEIs participated in this study. The data was analyzed using independent t-test for comparisons across demographic profiles while Pearson's r was utilized to test relationships between variables. Results showed high overall satisfaction on the quality of TVET training of private HEIs. The study found that work experience, certification, high school curriculum, and scholarship make a significant difference in the students' perception in some of the quality indicators of private HEIs TVET courses. The findings are deemed valuable and useful for school and program managers, policy makers and researchers in the training and educational sector.

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Published

28-06-2021

How to Cite

Tadle, R. L. ., Valdez, L. P., Fernandez, R. ., Uy, C. ., & de Castro, B. . (2021). Students’ Experience of Service Quality of Technical Vocational Education and Training (TVET) Programs of Private Higher Educational Institutions (HEIs) in the Philippines. Journal of Technical Education and Training, 13(3), 29–39. Retrieved from https://publisher.uthm.edu.my/ojs/index.php/JTET/article/view/8257