Barriers Affecting the Effectiveness of Digital Literacy Training Programs (DLTPs) for Marginalised Populations: A Systematic Literature Review



Digital Literacy, Training Program, Marginalized, Systematic Literature Review, TVET


The governments and private sectors have taken several national or regional digital literacy training programs (DLTPs) to mitigate digital inequalities. However, there are noticeable differences in impact and outcomes produced by programs. Since digital literacy is essential for any technical vocational education and training (TVET), this study explores possible barriers influencing the effectiveness of DLTPs at different level levels. Relevant publications were synthesized and coded using a systematic literature review to link main research findings with specific barrier categories. It was found that at the administrative level, policy planning and administrative designing, whereas at the training level, infrastructure followed by training and pedagogy emerged as the most critical determinants for the effectiveness of DLTPs. At an individual level, lack of family support significantly affects learning behavior. A strategic model for the effective implementation of DLTPs is provided. This study constitutes an essential input for research on the digital literacy training literature providing educators and program stakeholders with a reinforced understanding of various ways to manage DLTPs at different levels. Consequently, it closes some identified knowledge gaps and offers additional insights to improve the DLTPs performance at the community level.


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Author Biographies

Heena Choudhary, Malaviya National Institute of Technology Jaipur

Heena Choudhary is a research scholar of the Social Sciences discipline and is currently pursuing her PhD degree in Social Sciences from Malaviya National Institute of Technology Jaipur for her thesis on " Digital Literacy Training Programs: Role of Public Policies in Digital Empowerment of Rural Communities in India". Her research interests include the links between social and digital inequalities, vulnerability and marginalisation in digital spaces, digital literacy, rural development and public policy implementation, and community-based participatory research. 

Nidhi Bansal, Malaviya National Institute of Technology Jaipur

Dr Nidhi Bansal is an Assistant Professor of Sociology at Malaviya National Institute of Technology, Jaipur. Her areas of interest include technology and social inequality; new media and social change; broadband policy and community wireless; social movements and new media.




How to Cite

Choudhary, H., & Bansal, N. (2022). Barriers Affecting the Effectiveness of Digital Literacy Training Programs (DLTPs) for Marginalised Populations: A Systematic Literature Review. Journal of Technical Education and Training, 14(1), 110–127. Retrieved from