The Relationship Between Innovation and Technology That Influence Airport Service Quality Based on Innovating PortalFit Malaysia for Future

Malaysia

Authors

  • Ahmad Fitri Amir UiTM
  • Nurul Hasanah Abdul Satar UiTM
  • Nur Syahirah Mohd Ali
  • Rosliza Abd Rahman

Keywords:

Travel, Safety, Airport, Check-in Process, Covid-19

Abstract

PortalFit is an innovative airport passengers' check-in equipment that benefits public health and safety. The product can provide greater peace of mind and convenience among airport passengers due to its capability of simplifying check-in procedures and reducing physical contact. These features are practically significant in times of the health crisis like COVID-19 pandemic as airport passengers are required to deal with additional check-in procedures incorparating the COVID-19 Standard Operating Procedures (SOPs). PortalFit is a single equipment that is able to perform five functions in a single check-in process; body temperature scan, passport verification for blacklist status, visa status, boarding pass print, and luggage drop.

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Published

02-01-2023

Issue

Vol. 3 No. 5 (2022): Special Issue (2) : 2022

Section

Articles

How to Cite

Amir, A. F., Abdul Satar, N. H., Mohd Ali, N. S., & Abd Rahman, R. (2023). The Relationship Between Innovation and Technology That Influence Airport Service Quality Based on Innovating PortalFit Malaysia for Future: Malaysia. Multidisciplinary Applied Research and Innovation, 3(5), 135-141. https://publisher.uthm.edu.my/periodicals/index.php/mari/article/view/6897