Queue Management and Application in Supermarket

Authors

  • AMIRUL AZFAR BIN MOHAMAD SAFURI UNIVERSITI TUN HUSSEIN ONN MALAYSIA
  • Dr. MUHAMAD GHAZALI BIN KAMARDAN UNIVERSITI TUN HUSSEIN ONN MALAYSIA

Keywords:

Queuing, Supermarket, Arena Simulation Software

Abstract

This study focuses on a queuing simulation of a supermarket using Arena Simulation Software. The goal of this research is to learn more about Arena Simulation Software and to examine the supermarket's queuing problem. Throughout this study, three factors were examined: Average Waiting Time of Customer (Wq), Average Number of Waiting Customers (Lq), and Instantaneous Utilization. The simulation model result shows that the (Wq) is 13.84 minutes, (Lq) is 3 customers and the Instantaneous Utilization is 89%. These conditions are considered to be well utilized. We also try to simulation the outcome if the supermarket adds another server. From the analysis, it was found that (Wq) is 8.74 minutes, (Lq) approximately is 1 customer, and Instantaneous Utilization is 45%. Although (Wq) and (Lq) show well improved results, however we found that the  is below the utilization capacity. Thus, we suggest the supermarket do not need to add another cashier and use just one cashier to serve customers.

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Published

03-08-2022

How to Cite

MOHAMAD SAFURI, A. A., & KAMARDAN, M. G. . (2022). Queue Management and Application in Supermarket. Enhanced Knowledge in Sciences and Technology, 2(1), 352–360. Retrieved from https://publisher.uthm.edu.my/periodicals/index.php/ekst/article/view/5281

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Articles