QUALITY CONTROL II: STATISTICAL PROCESS CONTROL AND RELIABILITY
Keywords:
central tendency, debugging phase, Parallel System, Statistical Process ControlSynopsis
Welcome to the world of Quality Control - a journey into the heart of ensuring excellence in products and processes. This book delves into the fundamental principles, methodologies, and best practices that drive the pursuit of unparalleled quality across industries. Quality control is not just a process; it is a mindset that embodies the relentless pursuit of perfection. In today's competitive landscape. delivering high-quality products and services is no longer an option; it is a necessity. This book is designed to equip readers with a comprehensive understanding of quality control principles and how they can be applied to drive continuous improvement and achieve customer satisfaction. The primary aim of this book is to provide a valuable resource for students, professionals, and quality enthusiasts alike, seeking to deepen their knowledge and expertise in the realm of quality control. I hope this book inspires you to embrace the spirit of continuous improvement, to strive for excellence in all your endeavors, and to embrace the transformative power of quality control. Remember, quality control is not just a practice; it is a commitment to excellence - a commitment we make to ourselves, our customers, and the world at large.
Downloads
References
Agarwal, Erramilli, & Dev. (2003). Market orientation and performance in service firms: Role of innovation. Journal of Services Marketing, 17(1), 68–82.
Arumugam, V., Ooi, K.-B., & Fong, T.-C. (2008). TQM practices and quality management performance: An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia. The TQM Journal, 20(6), 636–650. http://doi.org/10.1108/17542730810909383
Berry, T. (1991). Managing the Total Quality Transformation. Managing the Total Quality Transformation. New York: McGraw-Hill
Besterfield, D. H. (2004). Quality Control. USA: Prentice-Hall.
Besterfield, D. H. (2009). Quality Control (8th ed.). New Jersey: Pearson Prentice Hall.
Corredor, P., & Goñi, S. (2011). TQM and performance: Is the relationship so obvious? Journal of Business Research, 64(8), 830–838. http://doi.org/10.1016/j.jbusres.2010.10.002
Crosby, P. B. (1979). Quality is Free: The Art of Making Quality Certain. 1979. New York: McGraw-Hill.
Cua, K. O., McKone, K. E., & Schroeder, R. G. (2001). Relationships between implementation of TQM, JIT, and TPM and manufacturing performance. Journal of Operations Management, 19(6), 675–694. http://doi.org/10.1016/S0272-6963(01)00066-3
Deming, E. (1986). Out of the Crisis. Cambridge, Massachusetts: MIT.
Demirbag, M., Tatoglu, E., Tekinkus, M., & Zaim, S. (2006). An analysis of the relationship between TQM implementation and organizational performance: Evidence from Turkish SMEs. Journal of Manufacturing Technology Management, 17(6), 829–847. http://doi.org/10.1108/17410380610678828
Handfield, R., Ghosh, S., & Fawcett, S. (1998). Quality-driven change and its effects on financial Performance. Quality Management Journal, 5(3), 13–30.
Holjevac, I. A. (2008). Business ethics in tourism – As a dimension of TQM. Total Quality Management & Business Excellence, 19(10), 1029–1041. http://doi.org/10.1080/14783360802264103
Holme, C. (2008). Business ethics – Part One: Does it matter? Industrial and Commercial Training, 40(5), 248–252. http://doi.org/10.1108/00197850810886487
Imai, M. (1986). Kaizen: The Key to Japan’s Competitive Success. Business. New York: McGraw-Hill.
Imai, M. (1997). Gemba Kaizen: a common sense; low-cost approach to management. Singapore: McGraw-Hill.
Ishikawa, K. (1995). What is Total Quality Management. USA: Prentice-Hall.
Ismail, M. Y., Baradie, M. E., & Hashmi, M. S. J. (1998). Quality management in the manufacturing industry: Practice vs performance. Computers & Industrial Engineering, 35(3–4), 519–522.
Jun, M., Cai, S., & Shin, H. (2006). TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty. Journal of Operations Management, 24(6), 791–812. http://doi.org/10.1016/j.jom.2005.09.006
Juran, J. M. (1998). Juran’s Quality Handbook. Singapore: McGRAW-HILL.
Kanji, G. K. (1990). Total quality management: the second industrial revolution. Total Quality Management, 1(1), 3–12.
Kanji, G. K. (1998). Measurement of business excellence. Total Quality Management, 9(7), 633–43.
Konecny, P. A., & Thun, J. H. (2011). Do it separately or simultaneously—An empirical analysis of a conjoint implementation of TQM and TPM on plant performance. International Journal of Production Economics, 133(2), 496–507. http://doi.org/10.1016/j.ijpe.2010.12.009
Labich, K. (1992). The New Crisis in Business Ethics. Fortune, 167–176.
Martínez-Costa, M., Choi, T. Y., Martínez, J. a., & Martínez-Lorente, A. R. (2009). ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited. Journal of Operations Management, 27(6), 495–511. http://doi.org/10.1016/j.jom.2009.04.002
Miyagawa, M., & Yoshida, K. (2010). TQM practices of Japanese-owned manufacturers in the USA and China. International Journal of Quality & Reliability Management, 27(7), 736–755. http://doi.org/10.1108/02656711011062363
