QUALITY CONTROL 1 INTRODUCTION TO QC TOOLS AND TECHNIQUES

Authors

PROF. MADYA Ts. Dr. MD FAUZI BIN AHMAD @ MOHAMAD

Keywords:

Quality Control, methodologies, undamental principles, competitive landscape

Synopsis

Welcome to the world of Quality Control - a journey into the heart of ensuring excellence in products and processes. This book delves into the fundamental principles, methodologies, and best practices that drive the pursuit of unparalleled quality across industries. Quality control is not just a process; it is a mindset that embodies the relentless pursuit of perfection. In today's competitive landscape. delivering high-quality products and services is no longer an option; it is a necessity. This book is designed to equip readers with a comprehensive understanding of quality control principles and how they can be applied to drive continuous improvement and achieve customer satisfaction. The primary aim of this book is to provide a valuable resource for students, professionals, and quality enthusiasts alike, seeking to deepen their knowledge and expertise in the realm of quality control. I hope this book inspires you to embrace the spirit of continuous improvement, to strive for excellence in all your endeavors, and to embrace the transformative power of quality control. Remember, quality control is not just a practice; it is a commitment to excellence - a commitment we make to ourselves, our customers, and the world at large.

Let the journey begin.

Downloads

Download data is not yet available.

References

Agarwal, Erramilli, & Dev. (2003). Market orientation and performance in service firms: Role of innovation. Journal of Services Marketing, 17(1), 68–82.

Arumugam, V., Ooi, K.-B., & Fong, T.-C. (2008). TQM practices and quality management performance: An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia. The TQM Journal, 20(6), 636–650. http://doi.org/10.1108/17542730810909383

Besterfield, D. H. (2004). Quality Control. USA: Prentice-Hall.

Besterfield, D. H. (2009). Quality Control (8th ed.). New Jersey: Pearson Prentice Hall.

Corredor, P., & Goni, S. (2011). TQM and performance: Is the relationship so obvious? Journal of Business Research, 64(8), 830–838. http://doi.org/10.1016/j.jbusres.2010.10.002

Crosby, P. B. (1979). Quality is Free: The Art of Making Quality Certain. 1979. New York: McGraw-Hill.

Cua, K. O., McKone, K. E., & Schroeder, R. G. (2001). Relationships between implementation of TQM, JIT, and TPM and manufacturing performance. Journal of Operations Management, 19(6), 675–694. http://doi.org/10.1016/S0272-6963(01)00066-3

Deming, E. (1986). Out of the Crisis. Cambridge, Massachusetts: MIT.

Demirbag, M., Tatoglu, E., Tekinkus, M., & Zaim, S. (2006). An analysis of the relationship between TQM implementation and organizational performance: Evidence from Turkish SMEs. Journal of Manufacturing Technology Management, 17(6), 829–847. http://doi.org/10.1108/17410380610678828

Fynes, B., de Búrca, S., & Mangan, J. (2008). The effect of relationship characteristics on relationship quality and performance. International Journal of Production Economics, 111(1), 56–69. http://doi.org/10.1016/j.ijpe.2006.11.019

Garvin, A. G. (1988). Managing Quality. New York: The Free Press.

Gunday, G., Ulusoy, G., Kilic, K., & Alpkan, L. (2011). Effects of innovation types on firm performance. International Journal of Production Economics, 133(2), 662–676. http://doi.org/10.1016/j.ijpe.2011.05.014

Handfield, R., Ghosh, S., & Fawcett, S. (1998). Quality-driven change and its effects on financial Performance. Quality Management Journal, 5(3), 13–30.

Holjevac, I. A. (2008). Business ethics in tourism – As a dimension of TQM. Total Quality Management & Business Excellence, 19(10), 1029–1041. http://doi.org/10.1080/14783360802264103

Holme, C. (2008). Business ethics – Part One: Does it matter? Industrial and Commercial Training, 40(5), 248–252. http://doi.org/10.1108/00197850810886487

Imai, M. (1986). Kaizen: The Key to Japan’s Competitive Success. Business. New York: McGraw-Hill.

Imai, M. (1997). Gemba Kaizen: a common sense; low-cost approach to management. Singapore: McGraw-Hill.

Ishikawa, K. (1995). What is Total Quality Management. USA: Prentice-Hall.

Ismail, M. Y., Baradie, M. E., & Hashmi, M. S. J. (1998). Quality management in the manufacturing industry: Practice vs performance. Computers & Industrial Engineering, 35(3–4), 519–522.

Jun, M., Cai, S., & Shin, H. (2006). TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty. Journal of Operations Management, 24(6), 791–812. http://doi.org/10.1016/j.jom.2005.09.006

Juran, J. M. (1998). Juran’s Quality Handbook. Singapore: McGRAW-HILL.

Kanji, G. K. (1990). Total quality management: the second industrial revolution. Total Quality Management, 1(1), 3–12.

Kanji, G. K. (1998). Measurement of business excellence. Total Quality Management, 9(7), 633–43.

Konecny, P. A., & Thun, J. H. (2011). Do it separately or simultaneously—An empirical analysis of a conjoint implementation of TQM and TPM on plant performance. International Journal of Production Economics, 133(2), 496–507. http://doi.org/10.1016/j.ijpe.2010.12.009

Labich, K. (1992). The New Crisis in Business Ethics. Fortune, 167–176.

Martínez-Costa, M., Choi, T. Y., Martínez, J. a., & Martínez-Lorente, A. R. (2009). ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited. Journal of Operations Management, 27(6), 495–511. http://doi.org/10.1016/j.jom.2009.04.002

Miyagawa, M., & Yoshida, K. (2010). TQM practices of Japanese-owned manufacturers in the USA and China. International Journal of Quality & Reliability Management, 27(7), 736–755. http://doi.org/10.1108/02656711011062363

Oakland, J. S., & Porter, J. L. (1995). Total Quality Management: Text with Cases. Butterworth Heinemann: Oxford.

Parast, M. M., & Adams, S. G. (2011). Corporate social responsibility, benchmarking, and organizational performance in the petroleum industry: A quality management perspective. International Journal of Production Economics, 1–12. http://doi.org/10.1016/j.ijpe.2011.11.033

Prajogo, & Hong, S. W. (2008). The effect of TQM on performance in R&D environments: A perspective from South Korean firms. Technovation, 28(12), 855–863. http://doi.org/10.1016/j.technovation.2008.06.001

Reis, D., Pena, L., & Lopes, P. A. (2003). Customer satisfaction: the historical perspective. Management Decision, 41(2), 195–198.

Santos-Vijande, M. L., & Álvarez-González, L. I. (2009). TQM’s contribution to marketing implementation and firm’s competitiveness. Total Quality Management & Business Excellence, 20(2), 171–196. http://doi.org/10.1080/14783360802622953

Sardy, M., Munoz, J. M., Sun, J. J., & Alon, I. (2010). Dimensionality of business ethics in China. Competitiveness Review: An International Business Journal Incorporating Journal of Global Competitiveness, 20(1), 6–30. http://doi.org/10.1108/10595421011019948

Seth, D., & Tripathi, D. (2005). Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context. International Journal of Quality & Reliability Management, 22(3), 256–277. http://doi.org/10.1108/02656710510582480

Seyfi, B., & Aslan, A. . (2011). Evaluating industry linkage at Universiti Teknologi Malaysia. Journal of Business and Behavioral Science, 23(3), 161–165.http://doi.org/10.1016/j.jom.2006.02.003

Singhapakdi, A., Vitell, S. J., Rallapalli, K. C., & Kraft, K. L. (1996). The perceived role of ethics and social responsibility: A scale development. Journal of Business Ethics, 15(11), 1131–1140. http://doi.org/10.1007/BF00412812

Spithoven, A. H. G. M. (2005). Lean production and disability. International Journal of Social Economics, 28(9), 725–741.

Tanninen, K., Puumalainen, K., & Sandström, J. (2010). The power of TQM: analysis of its effects on profitability, productivity and customer satisfaction. Total Quality Management & Business Excellence, 21(2), 171–184. http://doi.org/10.1080/14783360903549949

Yoo, D. K., Rao, S. S., & Hong, P. (2006). A comparative study on cultural differences and quality practices: Korea, USA, Mexico and Taiwan. International Journal of Quality & Reliability Management, 23(1), 607–624.

Zakuan, N., Yusof, S., & Laosirihongthong, T. (2010). Proposed relationship of TQM and organisational performance using structured equation modelling. Total Quality Management, 21(2), 185–203.

QUALITY CONTROL 1: INTRODUCTION TO QC TOOLS AND TECHNIQUES

Downloads

Published

2 November 2024

Categories

Details about this monograph

ISBN-13 (15)

978-629-490-110-0

Physical Dimensions

How to Cite

AHMAD @ MOHAMAD, . M. F. (2024). QUALITY CONTROL 1 INTRODUCTION TO QC TOOLS AND TECHNIQUES. Penerbit UTHM. https://publisher.uthm.edu.my/omp/index.php/penerbituthm/catalog/book/449