Teo Jes She, Ainoriza Mohd Aini, and Zafirah Al Sadat Zyed, Developing Key Perfomance Indicators Framework in Tenancy Mangement for Public Housing in Malaysia. Penerbit UTHM, 2025. Accessed: Apr. 07, 2026. [Online]. Available: https://publisher.uthm.edu.my/omp/index.php/penerbituthm/catalog/book/560