Teo Jes She, Ainoriza Mohd Aini, and Zafirah Al Sadat Zyed. 2025. Developing Key Perfomance Indicators Framework in Tenancy Mangement for Public Housing in Malaysia. Penerbit UTHM. https://publisher.uthm.edu.my/omp/index.php/penerbituthm/catalog/book/560.