MD. ASRUL NASID MASROM. EVOLUSI PENGUKURAN KEPUASAN DALAM INDUSTRI PEMBINAAN. [s.l.] : Penerbit UTHM,2017. Disponível em: https://publisher.uthm.edu.my/omp/index.php/penerbituthm/catalog/book/176.. Acesso em: 2 may. 2024.