Teo Jes She, Ainoriza Mohd Aini, Zafirah Al Sadat Zyed. Developing Key Perfomance Indicators Framework in Tenancy Mangement for Public Housing in Malaysia. Penerbit UTHM; 2025. Accessed April 7, 2026. https://publisher.uthm.edu.my/omp/index.php/penerbituthm/catalog/book/560