RAZALI, Nur Amirah Ilyana; BAREDUAN, Salleh Ahmad. Arena Simulation Training Guide for Simple Call Center. Research Progress in Mechanical and Manufacturing Engineering, [S. l.], v. 2, n. 2, p. 1035–1041, 2022. Disponível em: https://publisher.uthm.edu.my/periodicals/index.php/rpmme/article/view/4879.. Acesso em: 28 apr. 2024.