Divyasri Ponnusamy, and Chandrashekar Ramasamy. “Analysis of Customer Satisfaction towards Customer Loyalty of Courier Service Industry Among UTHM Students”. Research in Management of Technology and Business, vol. 5, no. 1, June 2024, pp. 921-36, https://publisher.uthm.edu.my/periodicals/index.php/rmtb/article/view/16116.