Z. Mohd Zaidi and N. . Ahmad, “Total Quality Management (TQM) Practices and Operational Performance in Manufacturing Company”, rmtb, vol. 1, no. 1, pp. 13–27, Dec. 2020, Accessed: Jul. 03, 2024. [Online]. Available: https://publisher.uthm.edu.my/periodicals/index.php/rmtb/article/view/566