NURUL HAFIZAH MOHD FAUZI; SITI AISYAH MUSTAFA. Customer Relationship Management (CRM) Dimensions on Hotel Customer Satisfaction. Research in Management of Technology and Business, [S. l.], v. 5, n. 1, p. 1823–1830, 2024. Disponível em: https://publisher.uthm.edu.my/periodicals/index.php/rmtb/article/view/15978. Acesso em: 12 mar. 2026.