HAMID, Nora; NURUL IZZATI BAHARUDIN. The Effects of Perceived Service Quality, Perceived Safety towards Satisfaction, Loyalty and Complaints among Urban Rail Passengers. Research in Management of Technology and Business, [S. l.], v. 4, n. 1, p. 796–811, 2023. Disponível em: https://publisher.uthm.edu.my/periodicals/index.php/rmtb/article/view/11674. Acesso em: 8 apr. 2026.