CHANG, Xin Qiau; KAMARUDDIN, Nor Kamariah. The Relationship between AI Chatbot Attributes and Customer Experience in the E-Commerce Industry among Gen Y in Selangor. Research in Management of Technology and Business, [S. l.], v. 7, n. 1, p. 135–145, 2026. Disponível em: https://publisher.uthm.edu.my/periodicals/index.php/rmtb/article/view/23507. Acesso em: 23 jul. 2026.