Karim R. Influence of E-Service Quality on Customer Satisfaction & Word of Mouth in App-based Service Industry: A Case on Pathao, Bangladesh. jtmb [Internet]. 2020 Jun. 16 [cited 2024 Jul. 18];7(1):36-49. Available from: https://publisher.uthm.edu.my/ojs/index.php/jtmb/article/view/5237