SAADON, Mohd Saiful Izwaan; MUSTAFA, Zainol; MOHAMED NOR, Dina Azleema. Integration of Kano’s Model and SERVQUAL into House of Quality (HOQ) for Developing QMS Training Program. Journal of Technology Management and Business, [S. l.], v. 1, n. 1, 2014. Disponível em: https://publisher.uthm.edu.my/ojs/index.php/jtmb/article/view/909.. Acesso em: 1 jul. 2024.