ABDUL RAZAK, Shazrul Ekhmar; MUSTAPHA, Mazlina; ABU KASIM, Nor Aziah. THE EFFECT OF BALANCED SCORECARD ON PSYCHOLOGICAL EMPOWERMENT AND MANAGERIAL PERFORMANCE IN MALAYSIAN HOTEL SECTOR. Journal of Technology Management and Business, [S. l.], v. 3, n. 2, 2016. Disponível em: https://publisher.uthm.edu.my/ojs/index.php/jtmb/article/view/1338. Acesso em: 8 apr. 2026.