Khir Johari, N. S., Ahmad, N., & Zainal Abidin, N. (2018). A SIMULATION-BASED DEA FRAMEWORK TO IMPROVE CUSTOMER’S WAITING TIME AT VEHICLE INSPECTION CENTRE. Journal of Technology Management and Business, 5(2). https://publisher.uthm.edu.my/ojs/index.php/jtmb/article/view/2262