JBS Nexus
type: channel
description: The Johor Business School (JBS) Nexus is open access periodical and peer-reviewed that focuses on publishing articles from research seminars and conference issues. This journal is in line with JBS's vision to be celebrated for its innovative pedagogical methodologies and unwavering research commitment and recognizes the paramount importance of effective strategic planning in charting our scope. This bespoke framework has been meticulously devised to harmonize seamlessly with our redefined mission and vision, aimed at propelling the school to unprecedented heights of accomplishment. In addition, this journal will highlight the review and results of research in the field of business and sustainability, including but not limited to management, marketing, finance and accounting, economics, international and strategic business, supply chain and logistics, business law, and business technology and information systems. The frequency of JBS Nexus publication is as much as 2 times a year, June and December. Writing articles in JBS Nexus have to be in English version.
publisher: Penerbit UTHM
language: en
publication name: JBS Nexus
issn: 3083-9130
copyright: CC BY-NC 4.0 International Author(s) give JBS Nexus the right to publish the article Designate Universiti Tun Hussein Onn Malaysia Publishing as the original publisher
items: Influence of Market Rate of Return (Rm) and Systematic Risk (β) on Stock Decision Making in Non-State-Owned Banks (2019–2023)
items: Human-Centered AI and Digital Technologies in HR: Empowering Employees and Redesigning Work
items: Enhancing Operational Efficiency in XYZ Coop: A Six Sigma Approach
items: Implementation of the Z-Score Test to Predict Financial Distress as an Early Warning System Effort in Banking Companies Listed on the Indonesia Stock Exchange for the Period 2020-2024
items: Detection of Fraud and Bankruptcy Using The Beneish M-Score and Altman Z-Score Models (Case Study on PT Envy Technologies Indonesia Tbk for the Period 2019–2024)
items: Understanding The Important Role of Decision-Making in Enhancing Organisational Effectiveness: Concepts, Processes, and Managerial Responsibilities
items: Analysis on Fear of Missing Out (FOMO) and Hedonic Browsing Through E-Commerce Shopee Influence Toward Consumptive Lifestyle on Students in Indonesia: A Study at State Polytechnic of Malang
items: Application of the Beneish M-Score Model in Detecting Financial Statement Fraud in Transportation and Logistics Sector Companies Listed on the Indonesia Stock Exchange in 2019-2023
items: From Business Plan to Market Entry: A Case Study of Premium Bites Cookies in Malaysia’s F&B SME Sector
items: Evaluating Taxi Passenger Satisfaction Using IPA and CSI: Implications for Competitive Strategy in Indonesia
items: Information System Success Factors and Their Influence on Employee Performance in a Digital Environment
items: Operational Challenges in Maintenance: A Lean and Agile Approach
items: Exploring the Role of Environment Service Quality in Enhancing Customer Satisfaction During Umrah in Malaysia
items: Enhancing Workplace Harmony in Malaysia: Integrating Japanese Kaizen and Ringi Management Practices into Industrial Relations
items: Gamification and Animation in E-Learning: A Case Study on Engagement and Perceived Effectiveness Among Animation Students
items: Understanding Consumer Preferences in the Funeral Service Industry: Insights from the Johor Bahru Market
items: Financial Literacy and Resilience Among Students in Southern Malaysian Public Universities
items: Beyond Tradition: Revolutionary Leadership in Academia
items: The Interplay of Psychological Empowerment and Workplace Spirituality in Shaping Organizational Citizenship Behaviour
items: Halal Product Assurance: Review of Regulatory Effectiveness and Legal Protection for Consumers and Business Actors
items: Exploring the Impact of Live Streaming on Consumer Purchase Intention: An Analysis Using the Theory of Planned Behavior
items: Understanding Factors Influencing Repurchase Intention of Generation Y Online Shopping
items: The Nexus Between Human Resource Management Practices and Innovation Performance in Organizations
items: The Road Ahead: Strategic Planning Challenges in Higher Education
items: A Comprehensive Review of Theories in Supply Chain Management
items: Budget Analysis with Accurate 5: A Case Study of UD XYZ Wood Furniture, Indonesia
items: Consumer Snacking Behavior: A Survey of Biscuit Consumption Patterns
items: Market Survey in Customer Purchasing for Entrepreneurs’ Resilience: An Analysis of Garment and Textile Industry

Influence of Market Rate of Return (Rm) and Systematic Risk (β) on Stock Decision Making in Non-State-Owned Banks (2019–2023)
type: item
description: This study investigates the influence of the Market Rate of Return (Rm) and Systematic Risk (β) on stock investment decision-making in non-state-owned banking companies listed on the Indonesia Stock Exchange (IDX) during the 2019–2023 period. Employing a quantitative approach with a causal–associative research design, the study uses secondary data and applies multiple linear regression analysis. The empirical findings reveal that both the Market Rate of Return (Rm) and Systematic Risk (β) have no significant partial effect on stock investment decisions. Moreover, the two variables jointly also do not demonstrate a significant influence. These results indicate that investors may rely on other determinants beyond CAPM variables when making investment decisions in the non-state-owned banking sector. The study suggests that companies enhance performance stability through risk diversification and improved transparency to strengthen investor confidence. Furthermore, managers are encouraged to emphasize non-financial value drivers, such as innovation capability, digital transformation, and financial literacy enhancement, to support more informed investment decision-making.
subject: Articles
  topic: section
subject: CAPM
  topic: keywords
subject: Market Rate of Return
  topic: keywords
subject: Investment Decisions
  topic: keywords
subject: Non-State-Owned Banking Companies
  topic: keywords
subject: Systematic Risk
  topic: keywords
creator: Hayyu Fadli Firmadhani
creator: Wiwiek Kusumaning Asmoro
creator: Atik Tri Andari
creator: Ahmad Saifi Athoillah
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 96
ending page: 106

Human-Centered AI and Digital Technologies in HR: Empowering Employees and Redesigning Work
type: item
description: Human resource (HR) practices are undergoing a fundamental transformation due to the swift adoption of digital technologies and artificial intelligence (AI). AI presents previously unheard-of opportunities to enhance productivity and tailor experiences throughout the employee lifecycle, from hiring and training to performance management and real-time feedback. However, there are also significant concerns regarding employee autonomy, equity, and welfare that arise from this change. This paper examines how AI is being increasingly incorporated into HR tasks, highlighting both the advantages and disadvantages of this approach. Based on theories of human-computer interaction, business ethics, and organisational behaviour, we investigate how algorithmic decision-making affects psychological safety, autonomy, and trust. Case studies from leading companies, such as those from Microsoft and Atlassian, provide empirical evidence of how AI can be applied to HR procedures to supplement human judgment rather than replace it. This paper advocates a human-centred AI model for human resources that prioritises ethical design, participatory development, transparency, and human oversight. The paper concludes with a research agenda and useful suggestions to ensure that the use of AI in HR advances corporate objectives and enhances employee empowerment.
subject: Articles
  topic: section
subject: artificial intelligence
  topic: keywords
subject: human-centered design
  topic: keywords
subject: human resource management
  topic: keywords
subject: employee empowerment
  topic: keywords
subject: algorithmic fairness
  topic: keywords
creator: Abd Rahman Ahmad
creator: Hairul Rizad Md Sapry
creator: Alaa S Jameel
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 107
ending page: 116

Enhancing Operational Efficiency in XYZ Coop: A Six Sigma Approach
type: item
description: XYZ Coop, a cooperative-owned Islamic pawnbroking business in Johor, provides gold pawning services to members and non-members as an alternative source of short-term financing. While the operation has achieved stable revenue and high customer repayment rates, it faces operational challenges in accurately authenticating gold items, exposing the cooperative to risks of counterfeit gold, financial loss, and diminished customer trust. This article examines how the Six Sigma methodology, particularly the DMAIC (Define, Measure, Analyze, Improve, Control) framework, can enhance operational efficiency and gold authentication accuracy at XYZ Coop. Using root cause analysis tools such as the Fishbone diagram and data-driven performance baselines, the study identifies key inefficiencies stemming from a lack of staff training, outdated testing methods, and inconsistent procedures. A structured implementation plan is proposed, incorporating staff training, process optimization, and continuous monitoring. Expected outcomes include improved gold authentication accuracy exceeding 99%, reduced process cycle times, and enhanced customer satisfaction. The findings highlight how service-oriented cooperatives can leverage quality management techniques traditionally used in manufacturing to improve operational performance, reduce risk, and sustain member trust. This case study provides practical insights for similar cooperatives seeking to strengthen governance and efficiency through structured improvement methodologies.
subject: Articles
  topic: section
subject: XYZ Coop
  topic: keywords
subject: Six Sigma
  topic: keywords
subject: DMAIC
  topic: keywords
subject: gold authentication
  topic: keywords
subject: financial cooperatives
  topic: keywords
subject: operational efficiency
  topic: keywords
creator: Afizah Abdul Jalal
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 52
ending page: 57

Implementation of the Z-Score Test to Predict Financial Distress as an Early Warning System Effort in Banking Companies Listed on the Indonesia Stock Exchange for the Period 2020-2024
type: item
description: Financial distress in banking institutions remains a critical issue, yet previous studies predominantly focus on manufacturing or non-financial firms, leaving limited empirical evidence on whether the Altman Z-Score is still reliable for banking companies in emerging markets. This research fills that gap by examining the usefulness of the Z-Score as an early warning system and identifying the financial ratios that significantly influence financial distress among banks listed on the Indonesia Stock Exchange during 2020–2024.Using a descriptive-quantitative design and secondary data from 42 banking companies, the study integrates the Z-Score model with multinomial logistic regression to statistically validate distress determinants. The results show that 13 banks experienced financial distress in 2020 and 8 banks in 2024, indicating gradual improvement in financial stability. Multinomial logistic regression confirms that working capital to total assets, retained earnings to total assets, and earnings before interest and taxes significantly affect financial distress status (p < 0.05). The Z-Score model is empirically validated as a viable early-warning tool for Indonesian banks with strong classification performance. The study contributes by providing updated empirical evidence on the applicability of the Z-Score in the banking sector—an area with limited prior exploration—and by identifying key predictors of distress during the post-pandemic period. Limitations include the exclusion of macroeconomic variables and the reliance on secondary financial reports. Future research may incorporate macro-financial indicators or machine-learning-based validation to enhance predictive accuracy.
subject: Articles
  topic: section
subject: Banking companies in Indonesia
  topic: keywords
subject: financial distress
  topic: keywords
subject: multinomial logit regression
  topic: keywords
subject: z-score test
  topic: keywords
creator: Hesti Ima Yohana
creator: Yohan Bakhtiar
creator: Ahmad Saifi Athoillah
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 25
ending page: 41

Detection of Fraud and Bankruptcy Using The Beneish M-Score and Altman Z-Score Models (Case Study on PT Envy Technologies Indonesia Tbk for the Period 2019–2024)
type: item
description: Financial statements are the primary source of a company financial information which can be the basis for detecting fraud and predicting potential bankruptcy. Financial statement fraud can obscure a company’s true financial condition and it has close relationship with bankruptcy risk, thus it was required comprehensive analysis for identification. This research aims to predict fraud using Beneish M-Score model and to analyze bankruptcy prediction using Altman Z-Score model to the financial statements of PT Envy Technologies Indonesia Tbk in 2019-2024. This research used quantitative approach with applied research objective. The data which was in the form of the company’s financial statements of PT Envy Technologies Indonesia Tbk in 2019-2024. The research results showed that based on M-Score, the company was indicated to do financial statement manipulation in 2019-2020, but there were improvements in 2021-2024. Z-Score value showed that the company was in healthy category in 2019-2020, but it included bankrupt in 2021-2024. These findings indicated that manipulation financial statements could conceal the actual financial condition, so the company appeared healthy. When manipulation was ceased, the poor financial condition to be seen. This research provided valuable insights for management, investors and stakeholders in making strategic decisions and increasing awareness of financial risk.
subject: Articles
  topic: section
subject: Altman Z-Score
  topic: keywords
subject: Beneish M-Score
  topic: keywords
subject: Fraud
  topic: keywords
subject: Bankruptcy
  topic: keywords
creator: Deanoviana Galuh Ramadhani
creator: Mohamad Arief Setiawan
creator: Ahmad Saifi Athoillah
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 78
ending page: 95

Understanding The Important Role of Decision-Making in Enhancing Organisational Effectiveness: Concepts, Processes, and Managerial Responsibilities
type: item
description: The decision-making process is a fundamental aspect of organizational management. It involves various stakeholders, and the outcomes can have significant implications for finances, individuals’ lives, and the larger economy, resulting in both positive and negative repercussions. Errors in decision-making can lead to a range of adverse consequences, including reduced profits, incurred losses, and even impacts on the national economy. This study is conceptual in nature, focusing on the discussions and perspectives of previous researchers regarding decision-making within organizations. The primary aim is to explore the concepts, processes, and roles of managers in the decision-making process. The findings suggest that decision-making is a multifaceted process that involves different levels of management, including top, middle, and lower-level managers. The researcher also examines the rationalization of decision-making, emphasizing its critical components as well as its inherent weaknesses. To ensure consistency and adherence to proper procedures, the decision-making process must be executed effectively and efficiently. This is especially crucial for managers, who play a vital role in shaping various aspects of the organization. Three key elements define the role of managers in decision-making: rationality, bounded rationality, and intuition. A blend of these approaches is essential for achieving and maintaining the organization’s mission and vision, thereby enhancing productivity and competitiveness.
subject: Articles
  topic: section
subject: Decision Making
  topic: keywords
subject: managerial roles
  topic: keywords
subject: organizational management
  topic: keywords
subject: rationality
  topic: keywords
subject: bounded rationality
  topic: keywords
subject: intuition
  topic: keywords
creator: Nor Shela Saleh
creator: Mohd Shafie Rosli
creator: Khairunesa Isa
creator: Thuaibah Abu Bakar
creator: Azlah Md. Ali
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 16
ending page: 24

Analysis on Fear of Missing Out (FOMO) and Hedonic Browsing Through E-Commerce Shopee Influence Toward Consumptive Lifestyle on Students in Indonesia: A Study at State Polytechnic of Malang
type: item
description: The consumptive behavior of students today is increasingly influenced by technological advancements and the convenience of online shopping through e-commerce platforms like Shopee. This research aims to analyze the influence of Fear of Missing Out (FOMO) and hedonic browsing effects toward consumptive lifestyle. The approach in this research was quantitative with survey method involving 95 student respondents, which were selected as the research sample. The data which was used was primary data which was collected through the distribution of questionnaires and it were analyzed by using multiple linear regression with the assistance of SPSS version 26. The research showed that FOMO and hedonic browsing had positive and significant effect toward the consumptive lifestyle. FOMO drove purchases to keep up with trends and hedonic browsing encouraged for pleasure alone. Students should enhance the self-awareness toward the emotional and psychological influences in online shopping activities, particularly related to the phenomenon of FOMO and hedonic browsing habits, in order to be able to make more rational financial decisions and avoid impulsive consumer behaviors.
subject: Articles
  topic: section
subject: Fear of missing out
  topic: keywords
subject: Consumptive Lifestyle
  topic: keywords
subject: Hedonic Browsing
  topic: keywords
creator: Laila Dhelfhia Suhendra
creator: Yohan Bakhtiar
creator: Ahmad Saifi Athoillah
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 42
ending page: 51

Application of the Beneish M-Score Model in Detecting Financial Statement Fraud in Transportation and Logistics Sector Companies Listed on the Indonesia Stock Exchange in 2019-2023
type: item
description: The high rate of fraud in Indonesia, especially in financial reports, is a serious concern because it causes large losses. This study aims to analyse the percentage level of transportation and logistics sector companies listed on the Indonesia Stock Exchange during the 2019- 2023 period which are classified into three categories, namely manipulators, grey companies and non-manipulators. This study uses a quantitative descriptive method with purposive sampling technique resulting in 20 companies as samples. The data used is secondary data obtained from annual financial reports and analyzed using eight Beneish M-Score ratios. The results showed fluctuations in the manipulator category with the highest percentage in 2020 at 35%. The grey company category was found at 5% in 2019 and 2021, and 10% in 2022, but not found in 2020 and 2023. Meanwhile, the non-manipulator category dominates with the highest proportion of 95% in 2023. The level of integrity of financial statements in the transport and logistics sector has not been consistent. Investors and creditors should be more aware of the potential manipulation of financial statements in order to avoid the risk of loss. Companies are expected to increase transparency and compliance with financial reporting standards to maintain stakeholder trust.
subject: Articles
  topic: section
subject: Beneish M-Score
  topic: keywords
subject: Financial Statement
  topic: keywords
subject: Transportation and Logistic Companies
  topic: keywords
creator: Latifah Anjarini
creator: Hanifah Puspita Sari
creator: Ahmad Saifi Athoillah
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 58
ending page: 77

From Business Plan to Market Entry: A Case Study of Premium Bites Cookies in Malaysia’s F&B SME Sector
type: item
description: This paper explores the transformation of a home-based cookie initiative into a formal food startup, Premium Bites Cookies in Batu Pahat, Johor. The study examines key components of the startup’s business plan, including product–market fit, strategic positioning, and competitive advantage, while applying strategic frameworks such as SWOT, PESTEL, Porter’s Five Forces, and the Business Model Canvas. The findings reveal that structured business planning, niche market targeting, and the balanced integration of traditional and digital channels significantly enhance the scalability and resilience of early-stage SMEs in Malaysia’s competitive food and beverage (F&B) sector. The study contributes to SME and entrepreneurship literature by demonstrating how systematic planning and strategic alignment support sustainable market entry. Overall, this case offers practical insights for Malaysian SMEs by highlighting the importance of strategic clarity, digital capability development, and adaptive marketing approaches for achieving successful growth and long-term sustainability.
subject: Articles
  topic: section
subject: Business planning
  topic: keywords
subject: SME development
  topic: keywords
subject: market entry strategy
  topic: keywords
subject: food and beverage industry
  topic: keywords
creator: Zurina Samsudin
creator: Nur Hana Nazihah Muhammad Sabri
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 9
ending page: 15

Evaluating Taxi Passenger Satisfaction Using IPA and CSI: Implications for Competitive Strategy in Indonesia
type: item
description: In the last decade, the taxi industry in Indonesia has undergone significant changes with the arrival of app-based taxis such as Uber, Grab, and Go-Car (2014-2024). Changes in technology and information have driven a shift in people's lifestyles, making online taxi services more desirable due to cheaper fares, efficient services, and ease of access. The purpose of this research is to analyze the level of satisfaction of conventional taxi passengers with online taxis in Indonesia. The number of respondents in this study amounted to 250 taxi passengers across Jakarta, Bogor, Depok, Tangerang, and Bekasi City areas (Indonesia). The sampling method used was convenience sampling, and the questionnaire survey was conducted by benchmarking five large taxi companies in Indonesia, namely PT ABC (company initials), PT Blue Bird Tbk, PT Uber Technology Indonesia, PT GrabBike Indonesia, and PT Gojek Indonesia. The variables in this study were tangible, reliability, assurance, responsiveness, empathy, product quality, and perceived value. The results showed that the IPA analysis variable attributes, placed PT ABC taxis in quadrants I, II, and III. While the CSI analysis found that the online taxi passenger satisfaction index is higher than the conventional taxi.
subject: Articles
  topic: section
subject: Conventional taxis
  topic: keywords
subject: online taxis
  topic: keywords
subject: taxi passenger satisfaction
  topic: keywords
subject: IPA
  topic: keywords
subject: CSI
  topic: keywords
subject: Indonesia
  topic: keywords
creator: Ahmad Saifi Athoillah
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-06-13
publication date: 2025-06-13
starting page: 93
ending page: 109

Information System Success Factors and Their Influence on Employee Performance in a Digital Environment
type: item
description: The banking sector is rapidly evolving with advancements in information systems and AI. This study examines key factors influencing their adoption among employees, assessing their impact on job performance and challenges to implementation. Using the DeLone and McLean Information Systems Success Model, data from banking employees will be analyzed through PLS-SEM. Findings will provide insights into adoption determinants, performance benefits, and barriers, contributing to the digital transformation of banking. The study highlights the need for strategic integration of AI and information systems to enhance workforce efficiency.
subject: Articles
  topic: section
subject: DeLone and McLean information systems success model
  topic: keywords
subject: banking
  topic: keywords
subject: job performance
  topic: keywords
creator: Nurul Syahirah Senin
creator: Umi Kartini Rashid
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-06-13
publication date: 2025-06-13
starting page: 54
ending page: 70

Operational Challenges in Maintenance: A Lean and Agile Approach
type: item
description: The Malaysian maintenance industry is vital in sustainable infrastructure and facility management. This paper examines key operational challenges in maintenance and construction, including project delays, workforce shortages, safety risks, miscommunication, and weather disruptions. These inefficiencies can be mitigated by integrating Lean Manufacturing, Agile methodology, Six Sigma, and continuous improvement frameworks. Lean principles and Agile methodology enhance process optimization, reduce delays, and facilitate real-time communication for rapid adjustments. Six Sigma provides data-driven insights to identify sources of operational errors, particularly in safety and communication. Kaizen fosters continuous improvement, addressing emerging issues such as weather disruptions. Research indicates that practitioners and researchers can achieve greater efficiency and cost-effective project outcomes by integrating these methods. Future empirical studies should explore their interrelationships and potential synergy with emerging technologies to further optimize maintenance project success.
subject: Articles
  topic: section
subject: Maintenance industry
  topic: keywords
subject: operational challenges
  topic: keywords
subject: agile methodology
  topic: keywords
subject: lean manufacturing
  topic: keywords
subject: six sigma
  topic: keywords
creator: Mohd Shahrulnizam Ab Rahim
creator: Noor Aslinda Abu Seman
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-06-13
publication date: 2025-06-13
starting page: 83
ending page: 92

Exploring the Role of Environment Service Quality in Enhancing Customer Satisfaction During Umrah in Malaysia
type: item
description: The Umrah industry in Malaysia faces numerous challenges, particularly fraud, which leads to high customer dissatisfaction with the services offered by Umrah operators. Environmental service quality difficulties in Umrah refer to the challenges of cleanliness, sustainability, and infrastructure that impact pilgrims' experiences and contentment. To address this, the study examines the relationship between environmental service quality (focused on airline service, hotel service, transportation service, and ambient) and customer satisfaction during the Umrah. This study employed a quantitative, cross-sectional approach, with 219 Umrah pilgrims aged 28 to 58 being the most significant sample of travellers. Respondents are chosen using convenience sampling. Data is gathered via online questionnaires and direct participation at airports like KLIA and KLIA 2. The research objective was achieved via descriptive analysis and multiple regression. This study also helps to understand customer satisfaction and demands, which is essentially the degree to which customers are satisfied with services, particularly those provided by airlines, hotels, transportation, and the environment, which can contribute to people's satisfaction while performing Umrah.
subject: Articles
  topic: section
subject: Umrah industry
  topic: keywords
subject: environment service quality
  topic: keywords
subject: umrah satisfaction
  topic: keywords
creator: Khadijah Abdul Talib
creator: Amran Harun
creator: Noor Aslinda Abu Seman
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-06-13
publication date: 2025-06-13
starting page: 71
ending page: 82

Enhancing Workplace Harmony in Malaysia: Integrating Japanese Kaizen and Ringi Management Practices into Industrial Relations
type: item
description: This study examines the adoption of Japanese Kaizen and Ringi management practices to address workplace challenges in Malaysia. Kaizen fosters continuous improvement by involving employees at all organizational levels, leading to enhanced productivity and job satisfaction. Ringi emphasizes consensus-based decision-making, promoting inclusivity and addressing communication barriers in Malaysia's traditionally hierarchical management structures. These practices align with recent industrial relations reforms, such as the Industrial Relations Amendment Act 2020, to create a more cooperative and engaging work environment. The findings underscore that adapting these methods to Malaysia’s cultural and legal contexts can drive significant improvements in workplace harmony, reduce turnover, and foster sustainable organizational growth. Gradual implementation, pilot programs in key sectors, and tailored training modules are recommended to ensure effective integration. This study highlights the potential of Kaizen and Ringi to revolutionize Malaysian industrial relations by aligning employee motivation with organizational goals for long-term success.
subject: Articles
  topic: section
subject: Kaizen
  topic: keywords
subject: Ringi
  topic: keywords
subject: Workplace harmony
  topic: keywords
creator: Fadillah Ismail
creator: Tai Wei Hong
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 1
ending page: 8

Gamification and Animation in E-Learning: A Case Study on Engagement and Perceived Effectiveness Among Animation Students
type: item
description: Despite growing interest in using gamification and animation to enhance online education, limited research addresses how effectively these methods improve student engagement, motivation, and perceived effectiveness in specialized disciplines such as animation technology. This study investigates the role of gamification and animation in enhancing student engagement, motivation, and perceived effectiveness within an e-learning environment. Using a descriptive survey method, data were collected from 86 Diploma in Animation Technology students through structured questionnaires that measured their perceptions and experiences. The findings revealed strong positive perceptions toward animated and gamified content, with students agreeing that these methods significantly improved their understanding, academic performance, critical thinking, and knowledge retention. Furthermore, correlation analysis showed a strong positive relationship (r = 0.892) between student engagement and perceived effectiveness of gamification and animation. Thus, this research confirms that strategically integrating gamification and animation in e-learning can substantially enhance student engagement, learning effectiveness, and overall educational experiences.
subject: Articles
  topic: section
subject: Gamification
  topic: keywords
subject: Animation
  topic: keywords
subject: e-learning
  topic: keywords
subject: engagement
  topic: keywords
subject: effectiveness
  topic: keywords
subject: digital education
  topic: keywords
creator: Muhammad Fazrulhelmi Ahmad
creator: Dzunnur Zaily Mohd Dzulkifli
creator: Mohamad Ridhwan Mohd Zainuddin
creator: Mohd Hatta Md Hani
creator: Mohamad Fazirul Rafiq Afandi
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-06-13
publication date: 2025-06-13
starting page: 47
ending page: 53

Understanding Consumer Preferences in the Funeral Service Industry: Insights from the Johor Bahru Market
type: item
description: Funeral service organisations preserve the memory of the departed as they assist families in mourning. Research examining consumer choices in this market sector is currently relatively sparse. A research investigation explores how ethnic Chinese people in Johor Bahru, Malaysia, prefer their funeral services. A total of 50 respondents participated in this study using Microsoft Forms and quantitative research methods. The convenience sampling method produced data analysed through descriptive techniques in Excel software. All participants belonged to a group that experienced death, yet 70% of this group was directly responsible for organising funerals. A significant 48% of the participants estimated their funeral expenses would fall from RM30,000 to RM34,999. Funeral services were the most popular choice among respondents who wanted services in public funeral facilities (84%) and followed the Buddhist/Taoist religious customs (70%). Research results demonstrate that people need accessible funeral services which also offer transparent pricing and maintain respect for local customs. The providers of funeral services should create inexpensive package solutions which permit flexible payment options. Providing more religious services and better professional support would offer improved solutions for this multicultural community. The support system provided by Johor Bahru funeral providers needs to tackle financial, logistical and cultural considerations to benefit bereaved families effectively.
subject: Articles
  topic: section
subject: funeral services
  topic: keywords
subject: consumer preferences
  topic: keywords
subject: funeral service industry
  topic: keywords
creator: Abd Razak Ahmad
creator: Wong Chin Khang
creator: Noor Aslinda Abu Seman
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-06-13
publication date: 2025-06-13
starting page: 39
ending page: 46

Financial Literacy and Resilience Among Students in Southern Malaysian Public Universities
type: item
description: This study investigates the relationship between financial literacy and financial resilience among students in Malaysian public universities (IPTA). In the context of rising living costs and limited financial resources, financial literacy emerges as a crucial skill for young adults navigating economic challenges. Utilizing data from 107 respondents, the research examines how socio-demographic factors, financial literacy, and economic resources influence financial resilience. The findings indicate that students with higher financial literacy demonstrate better financial resilience, thereby enhancing student well-being. By advocating for the inclusion of financial management education in university curricula, this study supports Sustainable Development Goal 4 (SDG 4), which emphasizes quality education and lifelong learning opportunities. The integration of financial literacy into educational programs not only prepares students for financial challenges but also contributes to their long-term financial stability and overall well-being.
subject: Articles
  topic: section
subject: Financial literacy, financial resilience, university students, well-being
  topic: keywords
creator: Khairunesa Isa
creator: Sarala Thulasi Palpanadan
creator: Nuraiman Nadzirah Mohammd Adkha
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-06-13
publication date: 2025-06-13
starting page: 25
ending page: 32

Beyond Tradition: Revolutionary Leadership in Academia
type: item
description: This paper looks into the importance of leadership for encouraging new approaches and cultural changes in higher education institutions. In higher education, leaders help guide the organisation’s journey of transformation. Today, institutions need to be innovative and able to adapt to changing global, technological and social realities. This paper also reviews how leadership contributes to innovation by putting in place new programs and approaches that boost the institution’s success. It also investigates how leaders affect and sustain the personality of the organisation, making it easier for people to cooperate, depend on and trust one another and get better. Good leadership ensures that evolution matches the core beliefs of an institution. A well-defined culture can ensure that stakeholders are more positive and involved. It was found that strategies in higher education work best when leaders guide the vision, govern ethically, create new ideas and involve important parties in making the changes. Additionally, the study reveals that having good leaders is important for achieving success in institutions and colleges as well as maintaining their place in the current educational system. This study also highlights that transformational leadership relies on culture, and innovation is important for ensuring excellence, toughness and durability at institutions.
subject: Articles
  topic: section
subject: Higher education
  topic: keywords
subject: innovation higher education
  topic: keywords
subject: institutional culture
  topic: keywords
subject: leadership
  topic: keywords
subject: change strategies
  topic: keywords
creator: Abd Rahman Ahmad
creator: Hairul Rizad Md Sapry
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-06-13
publication date: 2025-06-13
starting page: 33
ending page: 38

The Interplay of Psychological Empowerment and Workplace Spirituality in Shaping Organizational Citizenship Behaviour
type: item
description: Malaysia as a developing country is also living in a fast-paced business environment, it can be difficult for companies to create and enforce regulations that motivate their staff. Employee engagement is widely seen as crucial to workers' productivity in the office. Without enthusiastic participation from workers, companies will fail to achieve the goals of their business strategies, which are essential if they want to boost their performance. This research investigates the level of organizational citizenship behaviour and determines the effect between psychological empowerment and workplace spirituality towards organizational citizenship behaviour among employees at ABC Sdn Bhd. The effects are organizational citizenship behaviour leading to compulsory citizenship behaviour which also causes burnout among employees, unhealthy rivalry among employees and less productivity in a workplace. For this purpose, a questionnaire-based survey was conducted among 112 employees from several levels of management. The responses were analysed by mean and median, frequency and percentage by using Statistical Package for the Social Science (SPSS) software. The findings of this research could help stakeholders to be benefited from understanding the effects of psychological empowerment and workplace spirituality on organizational citizenship behaviour (OCB) in several ways. These benefits include improved organizational performance, increased employee engagement, enhanced organizational culture, improved employee well-being, and increased employee retention and loyalty. When stakeholders are aware of these effects, they can actively promote and support initiatives that foster psychological empowerment and workplace spirituality, leading to positive outcomes for both the organization and its employees.
subject: Articles
  topic: section
subject: Psychological empowerment, Workplace spirituality and Organizational citizenship behaviour.
  topic: keywords
creator: Fadillah Ismail
creator: Yasmeen Bano
rights: Copyright (c) 2024 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2024-12-10
publication date: 2024-12-10
starting page: 26
ending page: 37

Halal Product Assurance: Review of Regulatory Effectiveness and Legal Protection for Consumers and Business Actors
type: item
description: Halal has become a major concern for Muslims, especially among the Indonesian population. The halal status of a food is determined by its nature and the methods used to obtain and maintain it. This research aims to find out how effective the implementation of halal product guarantee certification arrangements is for business actors and how legal protection is for consumers in guaranteeing halal products. This research uses literature study. This research process includes collecting library data, reading, taking notes, studying, and collecting ideas or manuscripts. After that, the collected data or text is described and explained according to the research topic. The research results show that there is still a lack of awareness among business actors regarding the requirement for companies that produce goods from non-halal materials to disclose non-halal information on their products. Available information regarding halal product certification is still limited, although knowledge on the topic is considerable. Stricter regulations are needed for non-halal food products because the number of halal ingredients is greater than for non-halal food products. This type of reasoning also applies in the legal field. Halal certificates and halal labels are used to protect consumers' rights to obtain the products of their choice. In particular, to avoid things that involve using substances or engaging in practices that are prohibited by religious beliefs. To guarantee the use of halal products, governments may implement various measures in addition to requiring halal certification. Buyers must always have knowledge about halal and non-halal food products. Ensuring safety and self-confidence is very important for clients, especially those who follow the Islamic fait
subject: Articles
  topic: section
subject: halal
  topic: keywords
subject: assurance
  topic: keywords
subject: regulatory
  topic: keywords
subject: legal
  topic: keywords
subject: protection
  topic: keywords
subject: consumer
  topic: keywords
creator: Rizqi Khoirunisa
creator: Shohib Muslim
creator: Farida Akbarina
creator: Ikhsan Setiawan
rights: Copyright (c) 2024 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2024-12-10
publication date: 2024-12-10
starting page: 1
ending page: 9

Exploring the Impact of Live Streaming on Consumer Purchase Intention: An Analysis Using the Theory of Planned Behavior
type: item
description: With the rise of live-streaming as a direct marketing tool, many individual sellers have adopted this medium to engage consumers and drive online sales. The shift towards online shopping, accelerated by the COVID-19 pandemic, has fueled consumer interest in new digital purchasing behaviors, including e-commerce live streaming. While prior studies have explored consumers' purchasing behavior in the context of online shopping, there remains a gap in understanding the specific factors influencing purchase intentions through live streaming. This study examines the relationship between live streaming and consumers' purchase intention, guided by the Theory of Planned Behavior (TPB) model. Using a quantitative approach, data were collected via survey questionnaires distributed to 384 consumers in Perak, Malaysia, through Google Forms, with 286 responses successfully analyzed using the Statistical Package for the Social Sciences (SPSS) version 27. Findings from Spearman’s rho correlation test indicate a positive and significant relationship between the independent variables—streamer credibility, media richness, and interactivity—and the dependent variable, consumer purchase intention. This study offers valuable insights for online marketers and researchers seeking to understand how live streaming can influence consumer buying decisions, providing a foundation for enhancing e-commerce strategies and future academic inquiry.
subject: Articles
  topic: section
subject: Live streaming
  topic: keywords
subject: consumer purchase intention
  topic: keywords
subject: Theory of Planned Behavior
  topic: keywords
subject: , online marketing
  topic: keywords
subject: media richness
  topic: keywords
subject: , streamer credibility
  topic: keywords
subject: interactivity
  topic: keywords
creator: Ong Yen Yen
creator: Juzaimi Nasuredin
creator: Rabiatul Adawiyah Ma’rof
rights: Copyright (c) 2024 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2024-12-10
publication date: 2024-12-10
starting page: 66
ending page: 81

Understanding Factors Influencing Repurchase Intention of Generation Y Online Shopping
type: item
description: This research aims to study the relationship between perceived ease of use, perceived usefulness, trust, enjoyment and privacy with customer repurchase intention. Many previous researchers have validated the significant relationships between these factors and customer repurchase intention. However, there is a limited study on customer repurchase intention among Generation Y. Therefore, this study examined factors influencing customer repurchase intention in online shopping among Generation Y. A quantitative approach is adopted using a questionnaire (online and offline) as the primary instrument for data collection. A total of 382 Generation Y respondents in Batu Pahat, Johor, were chosen using mall intercept at selected malls in Batu Pahat during the weekend and an online survey through Google Documents. A multiple regression was used to analyze the relationship of variables using SPSS software version 20. This study found that perceived ease of use, usefulness, trust, enjoyment, and privacy positively and significantly influence customer repurchase intention in online shopping among Generation Y. This study provided a better understanding to researchers, industry and government on factors influencing customer repurchase intention in online shopping
subject: Articles
  topic: section
subject: Perceived ease of use, perceived usefulness, trust, enjoyment, privacy, customer repurchase intention, Generation Y
  topic: keywords
creator: Amran Harun
creator: Annis Najwa Mohd Nazir
creator: Noor Aslinda Abu Seman
creator: Arifha Mohamad
creator: Shafie Mohammad Zabri
rights: Copyright (c) 2024 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2024-12-10
publication date: 2024-12-10
starting page: 10
ending page: 18

The Nexus Between Human Resource Management Practices and Innovation Performance in Organizations
type: item
description: Striving for competitiveness in the marketplace drives enterprises to view human capabilities as critical assets for achieving excellent organizational innovation performance. This study investigates the relationship between human resource management practices and organizational innovation performance. Previous studies focused on four main HRM components: recruitment and selection, training, performance appraisal, compensation, This quantitative study utilized a survey instrument distributed online to SMEs located at Selangor and Kuala Lumpur. The respondents included 105 individuals working at various managerial levels in these organizations. Data analyses were conducted using SPSS software version 22. The findings revealed that recruitment and selection, training, and compensation significantly influence organizational innovation performance, while performance appraisal, employee participation, and career development showed no significant impact. To boost organizational innovation performance , enterprises should recruit individuals with relevant skills, implement robust selection and training programs, establish a fair compensation system that rewards innovation, re-evaluate performance appraisals to align with innovation goals, and promote employee participation and career development.
subject: Articles
  topic: section
subject: Human Resource Management Practices, Innovation Performance, recruitment and selection, training, performance appraisal, compensation
  topic: keywords
creator: Fadillah Ismail
creator: Yasmeen Bano
rights: Copyright (c) 2024 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2024-12-10
publication date: 2024-12-10
starting page: 38
ending page: 47

The Road Ahead: Strategic Planning Challenges in Higher Education
type: item
description: Strategic management in higher education institutions (HEIs) has become increasingly crucial in establishing and achieving organizational missions, goals, and objectives within today's dynamic global environment. This paper examines the evolving significance and contemporary challenges of strategic planning in higher education, with particular emphasis on quality assurance, resource allocation, and institutional performance in the post-pandemic era. Through a systematic review of current literature and institutional case studies by identify key challenges including financial sustainability, quality assurance mechanisms, digital transformation, and the impact of globalization on educational delivery. The findings suggest that effective strategic planning requires an integrated approach combining institutional vision, stakeholder engagement, and adaptive management practices to address these challenges while maintaining educational excellence. The study contributes to the growing body of knowledge on strategic management in higher education by providing a comprehensive framework for understanding and addressing contemporary challenges in institutional planning and development.
subject: Articles
  topic: section
subject: strategic planning
  topic: keywords
subject: higher education
  topic: keywords
subject: institutional management
  topic: keywords
subject: quality assurance
  topic: keywords
subject: organizational performance
  topic: keywords
subject: digital transformation
  topic: keywords
creator: Abd Rahman Ahmad
creator: Hairul Rizad Md Sapry
creator: Alaa S. Jameel
rights: Copyright (c) 2024 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2024-12-10
publication date: 2024-12-10
starting page: 82
ending page: 90

A Comprehensive Review of Theories in Supply Chain Management
type: item
description: This paper explores various theoretical perspectives in supply chain management (SCM) and aims to identify key topics within the field while suggesting areas for future development. Through a literature review, it seeks to map out the use of theories within SCM research, analyzing related themes and examining commonly referenced theories. The paper highlights the scarcity of theory-building efforts in SCM, with the dominance of a few widely adopted macro theories influencing how SCM has been conceptualized and studied. Further theoretical contributions can emerge by applying specific methodologies, investigating less-explored aspects of SCM, and testing recently developed frameworks. Based on this review, an overarching map of prominent SCM theories is presented, along with potential pathways for advancing the field. Several recommendations are offered to guide future research, providing an initial step toward understanding how SCM theories are evolving and how the field has been conceptualized.
subject: Articles
  topic: section
subject: Supply chain management, theories, history, evaluation, comprehensive analysis
  topic: keywords
creator: Lawal Abideen Ayokunmi
creator: Noor Aslinda Abu Seman
creator: Umi Kartini Rashid
rights: Copyright (c) 2024 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2024-12-10
publication date: 2024-12-10
starting page: 57
ending page: 65

Budget Analysis with Accurate 5: A Case Study of UD XYZ Wood Furniture, Indonesia
type: item
description: A budget is an essential tool used by companies for cost planning. Accurate 5 Enterprise is a budgeting software that facilitates budget analysis. This research focuses on UD XYZ Trading Business, a company producing furniture from teak wood in Jombang, East Java, Indonesia. The objective is to prepare a production cost budget for UD XYZ and apply the budgeting feature in Accurate 5 Enterprise to analyze its realization. This study employs a quantitative research approach with an applied focus. Data sources include both primary and secondary data obtained through document studies and interviews. The analysis technique utilizes the Least Square method to forecast sales and production cost budgets for 2024. The findings indicate that the budget comparison on the income statement shows a 14% variance, implying that UD XYZ was unable to achieve the projected sales budget. The primary influencing factors are sales levels that did not meet the budget target and discrepancies in standard cost control for raw material procurement between January and March 2024.
subject: Articles
  topic: section
subject: Accurate 5 enterprise
  topic: keywords
subject: production cost budget
  topic: keywords
subject: sales budget
  topic: keywords
subject: budget
  topic: keywords
subject: profit or loss report
  topic: keywords
creator: Sabrina Nahidah Raharjo
creator: Mohamad Arief Setiawan
creator: Ahmad Saifi Athoillah
rights: Copyright (c) 2025 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2025-06-13
publication date: 2025-06-13
starting page: 1
ending page: 24

Consumer Snacking Behavior: A Survey of Biscuit Consumption Patterns
type: item
description: The increasing prominence of snacking has notably influenced consumer behaviour, with biscuits being a favoured snack choice. This research examines consumer preferences for biscuit consumption, emphasising package size, consumption frequency, and time. A poll of 106 respondents indicated that 95.3% like eating biscuits, with more than half consuming them 2-3 times weekly. The research indicates a significant inclination towards smaller packing sizes, with 52.4% preferring small packs for ease and portion management. Afternoon consumption was the predominant choice, with 70.8% of respondents selecting this time for snacking. 62.3% of respondents acquire biscuits during festivals, underscoring their cultural importance during special events. The results indicate that producers might customise product offers by emphasising smaller, resealable containers to preserve freshness and promote frequent purchasing. Marketing strategies can capitalise on the solid afternoon snack preference and the surge in festival demand. This research provides valuable insights for biscuit producers and marketers to better align their products with consumer behaviour, addressing everyday and festive consumption trends. Future studies should explore demographic influences on biscuit preferences and consider the role of health-conscious consumers in shaping the market.
subject: Articles
  topic: section
subject: Biscuit consumption, Consumer snacking behaviour, Frequency consumption, Packaging preferences
  topic: keywords
creator: Noor Aslinda Abu Seman
creator: Amir Zakwan Mansor
creator: Arifha Mohamad
creator: Muhammad Asyraf Hasim
creator: Nurazwa Ahmad
creator: Mohd Asmadi Mohd Angsor
rights: Copyright (c) 2024 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2024-12-10
publication date: 2024-12-10
starting page: 48
ending page: 56

Market Survey in Customer Purchasing for Entrepreneurs’ Resilience: An Analysis of Garment and Textile Industry
type: item
description: This market survey analyzes customer purchasing behavior in the garment and textile industry, focusing on how entrepreneurs can build resilience in their operations. The study surveyed 189 fashion customers aged 18 to 45 in Jeli, Kelantan, to determine key factors influencing purchasing decisions, including spending patterns, purchasing frequency, and considerations such as price, design, and fabric. The results indicate that a majority of respondents prioritize affordability, with 56.7% spending RM100 or below on clothes monthly and 53.3% influenced by sales and promotions. Social media plays a significant role in trend discovery, with 90% of respondents using these platforms to stay updated on fashion trends. Most consumers still prefer physical stores for purchases, with 63.3% favoring this option. When selecting clothes, design (36.7%) and price (30%) are the most important factors. This study provides insights for garment and textile entrepreneurs on the importance of aligning their business strategies with consumer preferences for affordability, fashion trends, and the convenience of physical shopping experiences.
subject: Articles
  topic: section
subject: Customer purchasing, fashion, textile industry
  topic: keywords
creator: Arifha Mohamad
creator: Anis Munira Isa
creator: Noor Aslinda Abu Seman
creator: Mohd Nazir Mohd Adi
creator: Nur Aniza Quantaniah Jusoh
creator: Umi Kartini Rashid
rights: Copyright (c) 2024 JBS Nexus https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2024-12-10
publication date: 2024-12-10
starting page: 19
ending page: 25