A. S. Athoillah, “Evaluating Taxi Passenger Satisfaction Using IPA and CSI: Implications for Competitive Strategy in Indonesia”, JBS Nexus, vol. 2, no. 1, pp. 93–109, Jun. 2025, Accessed: Mar. 11, 2026. [Online]. Available: https://publisher.uthm.edu.my/ojs/index.php/jbsnexus/article/view/21744