ATHOILLAH, Ahmad Saifi. Evaluating Taxi Passenger Satisfaction Using IPA and CSI: Implications for Competitive Strategy in Indonesia. JBS Nexus, [S. l.], v. 2, n. 1, p. 93–109, 2025. Disponível em: https://publisher.uthm.edu.my/ojs/index.php/jbsnexus/article/view/21744. Acesso em: 11 mar. 2026.