ALIFAH NUR ASTARI; JOHAN ALFIAN PRADAMA. Building Sustainability of the Servqual Gap System with the 5 Dimensional Model of Physical Evidence. Journal of Advanced Industrial Technology and Application, [S. l.], v. 5, n. 2, p. 1–15, 2024. Disponível em: https://publisher.uthm.edu.my/ojs/index.php/jaita/article/view/17349. Acesso em: 10 apr. 2026.