ANDRIANI, Debrina Puspita. Service Quality Improvement Strategy in The Auto Insurance Industry: Customer Perspective Study. International Journal of Integrated Engineering, [S. l.], v. 15, n. 1, p. 58–73, 2023. Disponível em: https://publisher.uthm.edu.my/ojs/index.php/ijie/article/view/9564. Acesso em: 10 apr. 2026.