AL MEQBAALI, S. R.; KASIM, R. OVERVIEW OF THE OPERATIONAL SERVICE QUALITY IN UAE GOVERNMENT. Journal of Techno-Social, [S. l.], v. 9, n. 2, 2018. Disponível em: https://publisher.uthm.edu.my/ojs/index.php/JTS/article/view/2383. Acesso em: 25 feb. 2024.